Privacy policy
Privacy Policy for RCD Heating (UK) Limited
Effective Date: 23rd December 2024
RCD Heating (UK) Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and other communications. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
Company Information
Company Name: RCD Heating (UK) Limited
Company Number: 08340472
Gas Safe Licence No: 504471
Registered Address: 106 Crawford Gardens, London, N13 5TE, England
Contact Information: +44 7949 058551, info@rcdheating.co.uk
1. Personal Information We Collect
We collect two types of information:
Personal Information You Provide:
When you contact us, request services, or complete online forms, we collect personal details, including:Name
Address
Email address
Phone number
Details related to your service requests, such as boiler installation, repair, or emergency services.
Device Information:
When you visit our website, we collect certain technical information automatically from your device, such as:IP address
Browser type and version
Operating system
Device type
Referring URLs
Pages visited and time spent on the site
Cookies (for more information on cookies, see below)
2. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
To Provide Services: To fulfill your service requests, including scheduling, providing estimates, and completing installations or repairs.
Communication: To communicate with you regarding your requests, appointments, service updates, and follow-ups.
Website Improvement: To improve the functionality and usability of our website and enhance user experience.
Marketing: To send you marketing communications (only if you have opted in).
Legal Compliance: To comply with applicable laws and regulations.
3. Legal Basis for Processing Your Information
Under the UK GDPR, we process personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., when we provide services you’ve requested).
Consent: Where we have your consent (e.g., to send you marketing communications).
Legitimate Interests: We may process personal data based on our legitimate interests, such as improving our services and website.
Legal Obligation: To comply with our legal obligations, including record-keeping and tax purposes.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your personal data with trusted third-party service providers who assist us in performing business functions. These third parties include:
Contractors and suppliers who help us provide heating and gas services.
Payment processors for handling transactions.
Service providers such as IT support and website hosting services.
These third parties are contractually required to maintain the confidentiality of your information and use it only to fulfill their obligations to us.
We may also share your personal information to comply with legal obligations, resolve disputes, or enforce our contracts.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small files placed on your device that help us remember your preferences and improve our website’s performance.
Types of Cookies Used:
Necessary Cookies: Essential for the website’s core functionality.
Performance Cookies: Collect data on website usage to improve performance (e.g., Google Analytics).
Functionality Cookies: Remember your preferences for a more personalized experience.
You can manage cookie preferences in your browser settings, but please note that disabling certain cookies may affect the functionality of our site.
For more information on cookies, you can visit www.allaboutcookies.org.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to have your data deleted, you can contact us at any time, and we will respond promptly.
We will not keep your personal data for longer than necessary, and we will regularly review the information we hold.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights Under UK GDPR
As a data subject, you have the following rights concerning your personal data:
Right to Access: You may request access to the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure: You may ask us to delete your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purpose for which it was collected).
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Object: You may object to our processing of your personal information, particularly in relation to direct marketing.
Right to Data Portability: You may request a copy of your personal data in a machine-readable format.
If you would like to exercise any of these rights, please contact us using the contact details below.
9. International Data Transfers
We may transfer your personal information to countries outside the UK, including to countries within the European Economic Area (EEA), and potentially to countries like Canada or the United States. In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with UK GDPR.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before submitting any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a prominent notice on our website. The updated policy will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or file a complaint, please contact us at:
RCD Heating (UK) Limited
106 Crawford Gardens, London, N13 5TE, England
+44 7949 058551
info@rcdheating.co.uk
This version includes the updated effective date as 23rd December 2024.
Next Update will be 23rd December 2025
Updated by Ali Demir